Dealing with the Toxic Customer

Dealing with the Toxic Customer

Years ago, there was a popular trend to implement these “rules” of customer service: The customer is always right. If the customer is wrong, see Rule #1.  Frankly, both of these rules are wrong.  Not only is the customer not always right, the customer is not always...
Customer Satisfaction an Overrated Metric?

Customer Satisfaction an Overrated Metric?

In this article of “Is Customer Service Overrated?”, we’re going to cover the question of how important is customer satisfaction. Have you ever heard this old standard for customer service? It goes like this: “Rule #1 – The customer is...
An Exceptional Commitment for You and Your Business

An Exceptional Commitment for You and Your Business

Unlike a lot of website development and online marketing firms, Digital Environment LLC, or “DE”, has an exceptional commitment: to solve the needs of its clients with the best and most comprehensive strategies in the marketplace.  This is why OnlineAdvisor.com exists...