Dealing with the Toxic Customer

Dealing with the Toxic Customer

Years ago, there was a popular trend to implement these “rules” of customer service: The customer is always right. If the customer is wrong, see Rule #1.  Frankly, both of these rules are wrong.  Not only is the customer not always right, the customer is not always...
Customer Satisfaction an Overrated Metric?

Customer Satisfaction an Overrated Metric?

In this article of “Is Customer Service Overrated?”, we’re going to cover the question of how important is customer satisfaction. Have you ever heard this old standard for customer service? It goes like this: “Rule #1 – The customer is...
The Importance of a Good Customer Experience

The Importance of a Good Customer Experience

In today’s competitive marketplace, businesses are under more pressure than ever to deliver a great customer experience. With so many options available to consumers, businesses need to go above and beyond to keep their customers happy and coming back for more. A...