Dealing with the Toxic Customer

Dealing with the Toxic Customer

Years ago, there was a popular trend to implement these “rules” of customer service: The customer is always right. If the customer is wrong, see Rule #1.  Frankly, both of these rules are wrong.  Not only is the customer not always right, the customer is not always...
The Importance of a Good Customer Experience

The Importance of a Good Customer Experience

In today's competitive marketplace, businesses are under more pressure than ever to deliver a great customer experience. With so many options available to consumers, businesses need to go above and beyond to keep their customers happy and coming back for more. A good...